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Frequently Asked Questions
Luggage insurance is an additional option in travel insurance that compensates for damaged or lost luggage. It is issued together with the traveler's main insurance and covers expenses related to the loss of belongings, but it does not return the lost items. Compensation can be received if the luggage was damaged due to the carrier's fault and this is officially documented, for example, by airline staff. If the luggage was damaged due to your own fault, the insurance company will not cover it. It is important to immediately contact the carrier before leaving the airport. Insurance cases include serious damage such as a broken wheel, a torn lock, or loss of luggage by the carrier. Scratches are not covered by insurance.
Contact the place where you purchased the ticket and submit a written request; obtain a certificate of ticket cancellation; in addition to the certificate, provide the insurance company with the following documents: a written application, passport, itinerary receipt of the ticket, and the insurance policy in electronic format.
If the trip is canceled due to an accident: illness, injury, legal proceedings, natural disasters, etc. In such cases, the insurance company will reimburse the cost of tickets, transfers, and hotel cancellations; if the flight departure or arrival is delayed by 4 hours; if the airline cancels the flight.